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| Web Hosting |
|
| 1. |
 What is web hosting? |
| |
 Web
hosting is a computer where you web site is held, this can
be any where in the world. |
| 2. |
Your
web hosting seems expensive compared to others I have
seen? |
| |
Our
hosting is highly reliable and our servers are not saturated
with resellers web sites. |
| 3. |
Why should I use your hosting and what type do you use? |
| |
You
get what you pay for, the up time of our servers in second
to none, we offer high reliability through the
use of Apache Linux servers, a rock solid platform used
by many high profile
company's. |
| 4. |
I use an exchange sever, can I still use your hosting? |
| |
Our
hosting control panel gives you the option using DNS to forward
to any exchange email server. |
| 5. |
Can I check my emails online using a browser similar to
hotmail? |
| |
All
hosting and email packages come with squirrel mail, a type
of web based mail similar to hotmail. |
| 6. |
Is
there a bandwidth restriction on the hosting? |
| |
The
is no bandwidth restriction on our gold package, but there
is on the silver (10Gig) and bronze (6Gig)
packages,
however 99% of users do not to exceed 2 Gig anyway, so
for most
people/ company's this
will
not be an issue. |
| 7. |
Is there a way I can check my web statistics? |
| |
All
hosting accounts come with a full web statistics package. |
| 8. |
Can I retrieve files that I have accidentally deleted on
the server? |
| |
We
back up on a daily basis and deleted files can usually be
retrieved for a fee. |
| 9. |
Do you have to design my site, to use your hosting? |
| |
You
can have you site upload to our website without us having
to design it. |
| 10. |
I
am a current customer, what server ftp address should I
use? |
| |
The
server address are ftp.pleiadeanmedia.com or
62.105.77.37 for
file transfer and
mail.pleiadeanmedia.com or 62.105.77.36
for pop email. |
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| Networks |
|
| 1. |
What are the advantages of having a network installed? |
| |
Easy
links between computers, printers and cameras, also telephone
systems can be used on them,
making relocation of handsets
a breeze. |
| 2. |
Do I have to run a business to have a network installed? |
| |
Not
nowadays, cat5 networks are almost a standard service fitted
in to modern houses. |
| 3. |
What is the best connection method, modem or router? |
| |
Depends
on what you are doing, but we would always recommend a router. |
| 4. |
Do I need a firewall? |
| |
Most
computers come with some sort of software firewall, but if
you have confidential documents on you machines,
then we would recommend a hardware firewall. |
| 5. |
What is remote connection? |
| |
A
way of being in front of your computer whilst being remote
to that location. |
| 6. |
Can my offices share the same server? |
| |
By
using Remote Desktop Connection, Terminal Services or setting
up a Virtual Private Network,
it is
possible
to share files from a remote location. |
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| Broadband |
|
| 1. |
What's
the difference between your broadband and others advertised
on the internet? |
| |
Our
broadband uses a superior technology called IP Stream,
whilst almost all the other broadband
packages
you will have seen use Data Stream,
this
is not as reliable.
|
| 2. |
What
type's of broadband do you provide? |
| |
We
supply IP Stream broadband and can provide ADSL and SDSL
types. |
| 3. |
What is a static IP address and do I get one? |
| |
A
static internet IP address is a unique identifier that always
says the same, like a house number. |
| 4. |
Is
there a bandwidth restriction? |
| |
We
advertise the bandwidth as unlimited, but there is a fair
usage policy to keep the system stable. |
| 6. |
How many computers/ media centers can use the broadband
at the same time? |
| |
As
many as you like really, obviously the faster an account
the less the broadband is shared. |
| 5. |
How long does it take to set an broadband account? |
| |
Usually
7 days, depending on the BT telecom network. |
| 7. |
Can I cancel my broadband account with you? |
| |
As
we deal with business, not all of them want to sign for 12
months or more, we have a three month
before cancellation
policy. |
| 8. |
When
I am away from home, how can I dial up to the Internet
using my laptop? |
| |
You
can use a dial up modem, use the following settings;
Tel
Number: 0845 1231646
Username:
pmed
Password: pmed
Outgoing
Mail Server: ccp1.sendservice.net |
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| Web Cameras |
|
| 1. |
What
is an IP web camera? |
| |
An
electronic camera with a built in web server which connects
directly to a cat5 computer network and provides
way of placing images from a remote location using ADSL
to a website or
remote computer. |
| 2. |
What is a video server? |
| |
Basically
the same as an IP camera, but without the camera it self,
enabling you to choose your own
optics and sensor board. |
| 3. |
How can I check on events using my web camera? |
| |
Either
by FTP, email or using a web browser such as Internet explorer. |
| 4. |
Can I have one or more set up at my home or work? |
| |
If
you have a network and a broadband account, you
can within reason have as many as you like. |
| 5. |
How much do they cost? |
| |
Prices
for IP cameras start at about £100.00 depend on specification. |
| 6. |
Are web cameras secure? |
| |
IP cameras come with a login screen which is customisable
to your own passwords. |
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|
|
07976 666671